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Read what people are saying
about Precision Garage Door in:

Hixson and Soddy-Daisy Area, TN

Precision Door Service of Chattanooga
has received 52 reviews, averaging 4.85 Stars:
Review:

Called when he was on his way and was on time. Polite and professional. Highly recommend!
Karen Ward
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation to others. It is our pleasure to serve you.

Jerry B Service Provided:
Garage Door Repair
Technician:
Review:

Showed up on time and completed the job in the time specified. The Tech was very knowledgeable, about the product. Would highly recommend Precision.
Dan Cothron
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Good reliable service.
Cathy Cox
Jerry B Service Provided:
Garage Door Repair
Technician:
Review:

I was extremely pleased with everything with Precision. Joe, technican that to repair my garage door was professional, pleasant and very knowledgeable. The repair was completed the same day I placed the call. and I loved the fact that I could look on the website and see who was coming to my home before he arrived..
Rhonda Sharp
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and honest feedback about our service and technician Joe. It is our pleasure to offer same day service with bios of the technician coming to your home. We feel it is important to offer that extra security of knowing who will be serving you. Merry Christmas!

Joe T Service Provided:
Garage Door Repair
Technician:
Review:

Prompt, efficient and professional service. Highly recommend Precision Door Service as a first class organization that I will not hesitate to use again and strongly recommend to anyone in need of garage door service.
Frank Poland
A Response from: Sandy

Thank you for the 5 star rating! Precision Door appreciates your business and recommendation to others.

Jerry B Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Very nice young man knowledge of product was nice also looking forward to installation
Fred White
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. We look forward to installing your door this week.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

SERVICEMAN JERRY WAS ON TIME AS SCHEDULED, VERY NICE AND KNOWLEDGEABLE. I WOULD HIGHLY RECOMMEND PRECISION TO FRIENDS AND FAMILY.
Frank Schulte
A Response from: Sandy

Thank you for the 5 star rating! Precision Door appreciates your business and recommendation to others. It was our pleasure to serve you.

Jerry B Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I will definitely use your company again. I appreciate getting help with the door immediately. Your tech who did the job was great.
Tressie Smith
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

Conner Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent technichian. Very professional and personalable. Great job, fast and effecient. Thanks.
Fernando Guadarrama
A Response from: Sandy

Thank you for the 5 star rating and the feedback on our technician, Jerry. Precision Door appreciates your business and the opportunity to serve you.

Jerry B Service Provided:
Garage Door Repair
Technician:
Review:

I've done business on two occasions with Precision. I was so pleased the first time, I called them 11/2 yrs later. If needed, I will call Precision Again.
Liz Gregg
A Response from: Sandy

Thank you for the wonderful 5 star review. Precision Door appreciates your feedback and business. It is always a pleasure to serve you.

Jerry B Service Provided:
Garage Door Opener Repair
Technician:
Review:

Excellent service
Michael Gnaster
A Response from: Sandy

Michael, thank you for your review. We appreciate your feedback and business.

Jerry B Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

For customer service, promptness, knowledge and politeness of Ben, the outstanding Tech, I give 5 stars. BUT for having no warranty on the preformed work/parts UNLESS you purchase a "limited lifetime warranty" for almost the same cost as the repair is a ZERO and bordering on a scam. Would I use them again? Most likely yes, but I would also shop around first.
Jim Roides
A Response from: Sandy

Jim, we appreciate your review and honest feedback. Your parts included a 1 year warranty at no additional charge to you. I'm sorry you were unhappy with the price of the lifetime warranty. Precision Door Service appreciates your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Service men really nice...took to long to finally get it installed three weeks..but so far a good job...pleased...love my new door...so right now three stars.
Connie Dalrymple
A Response from: Emily Whalen

Thank you for your review! We apologize for the delay in installation as some of our doors are custom ordered and can take longer. We are happy to hear that you are pleased with the door and we appreciate your business!

Service Provided:
Garage Door Opener Install
Review:

Technician was very knowledgeable and friendly. Same day service and price was competitive. Very impressed with this everything about this company and would definitely recommend them.
Stephanie B
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Jerry B Service Provided:
Garage Door Repair
Technician:
Review:

Great! Came on a holiday, very courteous! Had my door repaired with new torsion springs! Very skilled would recommend Ben and Precision Door to any of my friends.
Dewey Harris
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I had a door installed and a 4" rubber strip added to the bottom. I just want to say that both technicians (Charles and Dylan) were quick, professional, thorough, and extremely courteous! I would definitely recommend Precision to my fellow Chattanoogans!
Deborah Ray
A Response from: Emily Whalen

Thank you for your review! Wee appreciate your business!

Service Provided:
Garage Door Repair
Review:

Jerry did a great job repairing my broken spring yesterday. Very fast service.
Doug Swafford
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Jerry B Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

This was a great experience from start to finish! Joe, our salesperson, was professional and knowledgeable and was very nice to work with. The install was timely, and the guys were super nice and did a great job! We love our new garage door....thanks!
Mary & kevin Jones
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Prompt service and technician was very helpful and professional.
Sherry Paty
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Jerry B Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

Chuck... my experience has not been good. As an example, the salesman said the door colors were standard and would match... they did not match, so I would not let the installer continue. The salesman also sold me a lot of stuff I did not need. I emphasized to the salesman that the doors were next to each other and had to be the same color. I would give you an F (1 star) except for the fact that the installer is working with us to fix the problems. I did not let him install the new door... I want this worked out first. The installer was exceptional and honest.
Jim Riesz
A Response from: Emily Whalen

Thank you for your review! We apologize for the misunderstanding on the technician's part and can assure you we will fix this problem for you right away. We pride ourselves with being the leader in the industry with the highest quality parts and customer service. A manager from our office will be contacting you soon to schedule the installation for the correct garage doors. We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.
Carey Brock
A Response from: Emily Whalen

Thank you for your review! We apologize for the miscommunication regarding our service fee. We are doing all we can to ensure this problem will not reoccur in the future. We have also issued you a full refund for the $65.00. Please contact our office if you should have any other concerns. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent service in very cold weather. My 10 year old garage door is running like new. Ben, the technician on the job, was outstanding. It is refreshing to have a service person be on time with the parts and knowledge to perform a repair. Many thanks.
Jess Langley
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Joe was most professional and helpful. He explained each step of the repair and had my agreement for each part replacement. I was pleased with being able to obtain speedy, excellent service on a weekend. I give this job five stars.
William Smith
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe T Service Provided:
Garage Door Repair
Technician:
Review:

When I called into Precision the first time, the gentleman on the phone was extremely courteous and helpful. When Joe came to my home, he was also very courteous and worked swiftly on securing my damaged garage door. He reviewed my options and was knowledgeable in answering all of my questions. I was able to pick a new garage door within my budget. There was no pressure just assistance on his part which was clearly appreciated by me!
Deborah Ray
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

I called Precision Door because my door malfunctioned on a Saturday and I needed it fixed fast. The tech, Jerry Berry, came to my house promptly, diagnosed the problem, told me what needed fixed and the cost and then fixed my door completely to my satisfaction. The price was fair and the workmanship was first class. I would highly recommend this company for garage door repairs!
John Sanders
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Jerry B Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I first called Precision Doors for weekend service when the 18 foot garage door installed by their competitor, Access Doors, was threatening to fall off the rails and damage our vehicles. Joe came out then and found that the springs weren't tightened correctly at installation and had us fixed and safe quickly. Access Doors later reimbursed us for their mistake. Today, Jerry came out to fix two broken hinges, add a support strut, and change the rollers. You could easily see the difference in the products offered by both companies. Precision used a heavier gauge steel hinge and strut and their rollers appear to be much better than those offered by Access. We will continue to call Precision Doors as the rest of the cheaper products used by Access Doors begin to fail. I said competitor earlier, and that was perhaps a poor choice of words. There should be no competition. CALL PRECISION DOORS FOR ALL OF YOUR GARAGE DOOR NEEDS! Both Joe and Jerry were on time, extremely polite, very knowledgeable, and did exactly what they said they would do at a reasonable price.
Eric Tassin
A Response from: Emily Whalen

Thank you very much for your review and recommendation! We appreciate your business!

Jerry B Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Phenomenal job! Fast, efficient, friendly, and knowledgeable. I will use them again without hesitation.
Jim Carlone
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Joe did a great job installing our new garage door opener. He was very informative and I felt very honest! So happy with my new door opener! :) 5 stars!!!
Melanie Molander
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Joe T Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

On October 20th, our garage door suddenly stopped working. I called several repair companies and thank God, I decided to use Precision Door Service. I got a same day response to my call. Ben Wilbur came to our rescue. What a nice and professional man. I figured he would have to order the parts and we would have to wait a few days....NOPE. He arrived at our house at 5:00 and bless his heart he worked until about 8:30 installing and showing us how to operate our new system. I can not speak highly enough about this man. He is a true asset to your company. We will use you again in the future. THANKS !!!!
Susan Phillips
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Could not believe I was able to get a repairman out on such a cold night after office hours, but to my amazement my service man was able to install new hardware and springs and a new opener, all so I could have peace of mind and not worry about the cold weather's adverse affect on my home. Very well trained and strong work ethic was evident. Thank you for coming through for me when I was so stressed!
Cheri Dedmon
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Technician:
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