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Read what people are saying
about Precision Garage Door in:

Hixson, TN

Precision Door Service of Chattanooga
has received 42 reviews, averaging 4.81 Stars:
Review:

Very fast appointment & arrived right on time. Instantly knew what the problem was and proceeded to fix it on both doors. Explained what might be needed in the future. Very professional. Will call again if needed in the future. Thanks.
Frank Kalinowski
Jerry B Service Provided:
Garage Door Opener Repair
Technician:
Review:

Called when he was on his way and was on time. Polite and professional. Highly recommend!
Karen Ward
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation to others. It is our pleasure to serve you.

Jerry B Service Provided:
Garage Door Repair
Technician:
Review:

Showed up on time and completed the job in the time specified. The Tech was very knowledgeable, about the product. Would highly recommend Precision.
Dan Cothron
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Good reliable service.
Cathy Cox
Jerry B Service Provided:
Garage Door Repair
Technician:
Review:

I was extremely pleased with everything with Precision. Joe, technican that to repair my garage door was professional, pleasant and very knowledgeable. The repair was completed the same day I placed the call. and I loved the fact that I could look on the website and see who was coming to my home before he arrived..
Rhonda Sharp
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and honest feedback about our service and technician Joe. It is our pleasure to offer same day service with bios of the technician coming to your home. We feel it is important to offer that extra security of knowing who will be serving you. Merry Christmas!

Joe T Service Provided:
Garage Door Repair
Technician:
Review:

Prompt, efficient and professional service. Highly recommend Precision Door Service as a first class organization that I will not hesitate to use again and strongly recommend to anyone in need of garage door service.
Frank Poland
A Response from: Sandy

Thank you for the 5 star rating! Precision Door appreciates your business and recommendation to others.

Jerry B Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

I will definitely use your company again. I appreciate getting help with the door immediately. Your tech who did the job was great.
Tressie Smith
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

Conner Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I've done business on two occasions with Precision. I was so pleased the first time, I called them 11/2 yrs later. If needed, I will call Precision Again.
Liz Gregg
A Response from: Sandy

Thank you for the wonderful 5 star review. Precision Door appreciates your feedback and business. It is always a pleasure to serve you.

Jerry B Service Provided:
Garage Door Opener Repair
Technician:
Review:

Excellent service
Michael Gnaster
A Response from: Sandy

Michael, thank you for your review. We appreciate your feedback and business.

Jerry B Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

For customer service, promptness, knowledge and politeness of Ben, the outstanding Tech, I give 5 stars. BUT for having no warranty on the preformed work/parts UNLESS you purchase a "limited lifetime warranty" for almost the same cost as the repair is a ZERO and bordering on a scam. Would I use them again? Most likely yes, but I would also shop around first.
Jim Roides
A Response from: Sandy

Jim, we appreciate your review and honest feedback. Your parts included a 1 year warranty at no additional charge to you. I'm sorry you were unhappy with the price of the lifetime warranty. Precision Door Service appreciates your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Service men really nice...took to long to finally get it installed three weeks..but so far a good job...pleased...love my new door...so right now three stars.
Connie Dalrymple
A Response from: Emily Whalen

Thank you for your review! We apologize for the delay in installation as some of our doors are custom ordered and can take longer. We are happy to hear that you are pleased with the door and we appreciate your business!

Service Provided:
Garage Door Opener Install
Review:

Great! Came on a holiday, very courteous! Had my door repaired with new torsion springs! Very skilled would recommend Ben and Precision Door to any of my friends.
Dewey Harris
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Prompt service and technician was very helpful and professional.
Sherry Paty
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Jerry B Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.
Carey Brock
A Response from: Emily Whalen

Thank you for your review! We apologize for the miscommunication regarding our service fee. We are doing all we can to ensure this problem will not reoccur in the future. We have also issued you a full refund for the $65.00. Please contact our office if you should have any other concerns. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent service in very cold weather. My 10 year old garage door is running like new. Ben, the technician on the job, was outstanding. It is refreshing to have a service person be on time with the parts and knowledge to perform a repair. Many thanks.
Jess Langley
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I first called Precision Doors for weekend service when the 18 foot garage door installed by their competitor, Access Doors, was threatening to fall off the rails and damage our vehicles. Joe came out then and found that the springs weren't tightened correctly at installation and had us fixed and safe quickly. Access Doors later reimbursed us for their mistake. Today, Jerry came out to fix two broken hinges, add a support strut, and change the rollers. You could easily see the difference in the products offered by both companies. Precision used a heavier gauge steel hinge and strut and their rollers appear to be much better than those offered by Access. We will continue to call Precision Doors as the rest of the cheaper products used by Access Doors begin to fail. I said competitor earlier, and that was perhaps a poor choice of words. There should be no competition. CALL PRECISION DOORS FOR ALL OF YOUR GARAGE DOOR NEEDS! Both Joe and Jerry were on time, extremely polite, very knowledgeable, and did exactly what they said they would do at a reasonable price.
Eric Tassin
A Response from: Emily Whalen

Thank you very much for your review and recommendation! We appreciate your business!

Jerry B Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Phenomenal job! Fast, efficient, friendly, and knowledgeable. I will use them again without hesitation.
Jim Carlone
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Joe did a great job installing our new garage door opener. He was very informative and I felt very honest! So happy with my new door opener! :) 5 stars!!!
Melanie Molander
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Joe T Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

On October 20th, our garage door suddenly stopped working. I called several repair companies and thank God, I decided to use Precision Door Service. I got a same day response to my call. Ben Wilbur came to our rescue. What a nice and professional man. I figured he would have to order the parts and we would have to wait a few days....NOPE. He arrived at our house at 5:00 and bless his heart he worked until about 8:30 installing and showing us how to operate our new system. I can not speak highly enough about this man. He is a true asset to your company. We will use you again in the future. THANKS !!!!
Susan Phillips
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Could not believe I was able to get a repairman out on such a cold night after office hours, but to my amazement my service man was able to install new hardware and springs and a new opener, all so I could have peace of mind and not worry about the cold weather's adverse affect on my home. Very well trained and strong work ethic was evident. Thank you for coming through for me when I was so stressed!
Cheri Dedmon
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Technician:
Review:

I would highly recommend Precision. They provide me with excellent, prompt, and speedy service.
Leslie Kay
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I called these guys at 6:20pm on a Tuesday night and they were at my house by 7pm. I had originally only wanted to replace one spring, but was convinced I need two new springs and cable pulleys. I may have them replace the wheels on my garage in a few years. The job seemed like it took them just under an hour to complete if that.
Mike Lixey
Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Not being able to predict when one will encounter a problem, I appreciate that you offer service 24/7, with no extra charge on weekends. Your staff at the call center was very pleasant, and I received a prompt email after scheduling service call. I was pleasantly surprised to see the name of the service individual, along with a picture, and a link to inform me about him. Joe T. was prompt, and arrived within the expected time. He was very knowledgeable, and extremely pleasant. The solution he suggested to remedy our problem was the right one. We were able to retain the garage door, and give it a new life with a new torsion spring, enclosed ball bearings, cables, etc. Some additional finish work that had been neglected when our door was installed (by another company) was done. All along the way Joe was informing my husband as to what repair he was doing. After the service call, our door was quieter when opening and closing than I can ever recall. Every detail of our invoice was explained, as well as our warranty. My husband and I could not have asked for a more professional, personable, well qualified person. Thank you Joe.
Kay Bush
Joe T Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Best customer service I have experienced in a long time!!!
Kelly McBryde
Jerry B Service Provided:
Install Garage Doors
Technician:
Review:

Very impressive job and service. Jerry was on time, knew a lot about repairing doors and did a fast and complete job. I would recommend this company and will use them again when the need arises.
Bruce Jones
Jerry B Service Provided:
Install Garage Doors
Technician:
Review:

knowledgeable, fast repair, good follow up information provided.
Lincoln Robinson
Jerry B Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

The large color ad in Yellow Pages suggested that your company is successful enough to afford the space. Your certified technician (Joe) was very professional, knowledgeable, and friendly. He explained all the service alternatives with no "hard" sell. Once we made the decision, he carried out the service and calibration quickly and smoothly. We definitely recommend your company to anyone requiring your services. Best Regards & Thanks - Ariel & Mary Soriano
Ariel Soriano
Joe T Service Provided:
Install Garage Doors
Technician:
Review:

Jerry came today to give us an estimate on a new garage door. He was my first quote. When he saw the bind my garage door was in he said I'm not leaving that door like that it's way too dangerous for your husband to work on. It had come down on my car for some strange reason. Jerry was amazing!!! In 15 minutes he got it out of the bind so now its not an accident waiting to happen. I really appreciate him very much. His concern was our safety. He was very informative about new door and very professional unlike the other two companies that showed up later in the day. Thanks so much for having quality people on your staff. This quality is rare now a days.
nancy jeffries
Jerry B Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Suggested the repairs that were needed, did not try to oversell and then did an excellent job making the repairs.
Joseph Cook
Joe T Service Provided:
Install Garage Doors
Technician:
Review:

Precision Garage Doors came to the house for a warranty call for First American Home Buyers Protection Plan, (Home Warranty). Jerry did try to repair the unit, determined it was not repairable, and replaced it, on the spot. Thank you guys very much.
Mark Blazek
Jerry B Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
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