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Read what people are saying
about Precision Door Service

Precision Door Service of Chattanooga
has received 17 reviews, averaging 4.00 Stars:
Review:

Jerry is prompt and professional. He replaced a set of bad safety eyes. Before he left the new set malfunctioned so he wired in another set. This pair is working good. Just hope this problem with sensors isn't a common one as there is no warranty with them.
Dale Slater
A Response from: Emily Whalen

Thank you for your review! Please let us know if you have any problems with your new safety eyes, and we will send a technician right out for you. We appreciate your business!

Jerry B Service Provided:
Garage Door Opener Repair
Technician:
Review:

Great job on the install. Quite expensive though. Installer said he would install our existing "eyes" beside the other door but didn't have the brackets (the previous owner had just put them on top of the opener so it would work). I wish he could get the brackets and come back and do it for us. Then all would be complete. For $449.00 for one garage door opener, I would think that's enough money to cover that little job as well. He was going to try to but suddenly remembered he didn't have any extra brackets. We would love to see someone come back and do that for us.
Troy Walker
A Response from: Emily Whalen

Thank you for your review! We apologize you were not completely satisfied. A manager from our office will be following up with you to schedule for the brackets. We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

My garage door abruptly refused to close.I chose Precision because the company I've used previously couldn't come for a week so I looked in the Yellow Pages and then on your web-site and was told you could come that day. Your Service man Ben came that evening and was remarkably cheerful considering he'd been working since 7.30am and didn't finish till about 9.30pm.Ben was great--pleasant , helpful and proficient. My only minor complaint is that he left the wires looking a bit sloppy, You lost a star because your opener is foreign -made ( China??) and I cannot use my car's remote.
Anthony Fox
A Response from: Emily Whalen

Thank you for your review! We apologize you were not completely satisfied. A manager from our office will be in contact with you to schedule for our technician to come back out at no charge. We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I had a broken spring on my garage door and called Precision to replace the spring since my daughter had used them before and she was pleased with the service. The service Tech was very professional and knowledgeable. He told me he would replace the spring but also pointed out some other things that may need service. Since my garage door is 15 years old I told him to do whatever needed to be done. The seal on the bottom of my garage door was also tore up so I asked him if he could replace that and he told me yes. I would have actually gave them a 5 star rating but the price he gave me to replace the seal was really high in my opinion. I was charged $8 a foot to replace the rubber seal. I'm sure the Service Tech uses the companies pricing but I thought this was extremely high. The Service Tech performed the work in a timely manner and I was please with all he did with the exception of the price for the seal which I know wasn't his fault. I would use them again if needed.
Lonnie Johnson
A Response from: Emily Whalen

Thank you for your review! We pride ourselves with being the leader in the industry, our pricing includes the highest quality parts and customer service. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Review:

Our technician (Ben) called to give an accurate time of arrival, gave a price prior to starting work and was competent in his work. It took longer than he anticipated, but he kept his quoted price.
Scott Brown
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair
Review:

Review submitted by Charles Loney.
Charles Loney
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

James Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

After the initial inspection it was determined that the doors themselves were in good condition, but other parts needed to be replaced. After a quick review of the estimated cost a decision was made to go ahead and do the repair work. The job was able to be handled on the spot and was completed within 2 hours. The technician knew exactly what he was doing and went above and beyond what was requested to get the job done.
Chris Calhoun
A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Jerry B Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

The reason I chose Precision is your advert of 24/7 hours service, which turned out not to be true. I called late afternoon (it was still light out), but was told no one could come until the following day. I could not get my door to stay closed and had to ask an elderly neighbor to close it manually for me. The mechanic, Joe, was extremely nice and competent. It would have been a 5-star recommendation if not for your failure of service as advertised.
Estelle Frank
A Response from: Jodi Cook

Thank you for your review! Our policy is same day service and we do apologize this was not offered to you. We have reviewed your file and have taken correct action to ensure this does not happen again in the future. We are very sorry for any inconvenience this may have caused you. If you should have any other concerns please contact our office at 865-539-3656. We appreciate your business!

Joe T Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

Excellent technician and gave me good information about door openers.
Paul Page
Service Provided:
Broken Garage Door Spring Repair
Review:

Overall the quality and service was very professional and done promptly, which I liked. I did think the pricing was a little steep, but besides that the technician did a great job.
Angie McAmis
Jerry B Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

techs were great, however, the next day I was informed that precision gives senior discount which technician did not tell me.. I have called and left message with your office. service is great .. Lorine Lorino
Loraine Lorino
A Response from: Chuck

We apologize for any miscommunication regarding the available senior discount. We refunded you for the senior discount on 7/29/2013. We appreciate your business!

Jerry B Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

The installation was fast. We did however, have to wait a week longer than we were supposed to for the seal on top of the larger garage door. Also, I am sure I told Jerry to keep the keyless entry to the large door. We had only had it for about 6 mo. and my husband paid 100.00 for it. He was disappointed when we could not find it. We do love the quietness of the new openers.
Connie Kidd
Jerry B Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

The door was rubbing against the track on the left side making the cable so loose it would come loose on the right side. The problem was hard to diagnose for the technician, but he did not give up till the problem was solved by making adjustments on both the right and left tracks to better center the door.
WES PAINTER
Joe T Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

We chose you because service call was the best quote we found and you had an appointment available when it was convenient for us. Technician was very knowledgable and was helpful. Service was great.
Greg Cross
Jerry B Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

A repair to our garage door was requested, the repair man was very efficent and extremely polite but a request was made for new door openers and they took over three weeks to receive.However every thing has been sorted out now and the door works fine From Rita Dunbar
John Dunbar
Joe T Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Site was referred to me by Home Advisor on the web. They called in less than an hour after I made the request on line. Technician came to the house at the appointed time and gacve me a quote with several options in a matter of minutes. I decided to let him do the job even though the cost was a little higher than I expected but he also upgraded the door which I had not anticipated. He did the work immediately and I am very pleased with the job he did.
Mike Jaycocks
Joe T Service Provided:
Garage Door Repair
Technician:
Review:

I did not receive a e-receipt or paper receipt.
Tim Burdashaw
A Response from: Chuck

We apologize for the inconvenience. We were having technical issues at the time of your service. An invoice was mailed out as soon as the issues were resolved. We appreciate your business!

Joe T Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician: