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Read what people are saying
about Precision Garage Door in:

Hixson and Soddy-Daisy Area, TN

Precision Door Service of Chattanooga
has received 105 reviews, averaging 4.81 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent technichian. Very professional and personalable. Great job, fast and effecient. Thanks.
Fernando Guadarrama
A Response from: Sandy

Thank you for the 5 star rating and the feedback on our technician, Jerry. Precision Door appreciates your business and the opportunity to serve you.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've done business on two occasions with Precision. I was so pleased the first time, I called them 11/2 yrs later. If needed, I will call Precision Again.
Liz Gregg
A Response from: Sandy

Thank you for the wonderful 5 star review. Precision Door appreciates your feedback and business. It is always a pleasure to serve you.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service
Michael Gnaster
A Response from: Sandy

Michael, thank you for your review. We appreciate your feedback and business.

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We found your company in the Chattanooga Yellow Pages. Joe Thomason persuaded us to upgrade the garage door opener mechanism, when he came to repair our slow, cranky door. He installed a second cable and reel, plus a second spring (one each side), a keypad outside, and new remotes. The door itself is still the same one installed when the house was built.
Steve Orender
A Response from: Sandy

Steve, thank you for the 5 star review. Precision Door appreciates your feedback and business.

Service Provided:
Garage Door Opener Install
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

For customer service, promptness, knowledge and politeness of Ben, the outstanding Tech, I give 5 stars. BUT for having no warranty on the preformed work/parts UNLESS you purchase a "limited lifetime warranty" for almost the same cost as the repair is a ZERO and bordering on a scam. Would I use them again? Most likely yes, but I would also shop around first.
Jim Roides
A Response from: Sandy

Jim, we appreciate your review and honest feedback. Your parts included a 1 year warranty at no additional charge to you. I'm sorry you were unhappy with the price of the lifetime warranty. Precision Door Service appreciates your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service men really nice...took to long to finally get it installed three weeks..but so far a good job...pleased...love my new door...so right now three stars.
Connie Dalrymple
A Response from: Emily Whalen

Thank you for your review! We apologize for the delay in installation as some of our doors are custom ordered and can take longer. We are happy to hear that you are pleased with the door and we appreciate your business!

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was very knowledgeable and friendly. Same day service and price was competitive. Very impressed with this everything about this company and would definitely recommend them.
Stephanie B
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great! Came on a holiday, very courteous! Had my door repaired with new torsion springs! Very skilled would recommend Ben and Precision Door to any of my friends.
Dewey Harris
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a door installed and a 4" rubber strip added to the bottom. I just want to say that both technicians (Charles and Dylan) were quick, professional, thorough, and extremely courteous! I would definitely recommend Precision to my fellow Chattanoogans!
Deborah Ray
A Response from: Emily Whalen

Thank you for your review! Wee appreciate your business!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry did a great job repairing my broken spring yesterday. Very fast service.
Doug Swafford
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was a great experience from start to finish! Joe, our salesperson, was professional and knowledgeable and was very nice to work with. The install was timely, and the guys were super nice and did a great job! We love our new garage door....thanks!
Mary & kevin Jones
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt service and technician was very helpful and professional.
Sherry Paty
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chuck... my experience has not been good. As an example, the salesman said the door colors were standard and would match... they did not match, so I would not let the installer continue. The salesman also sold me a lot of stuff I did not need. I emphasized to the salesman that the doors were next to each other and had to be the same color. I would give you an F (1 star) except for the fact that the installer is working with us to fix the problems. I did not let him install the new door... I want this worked out first. The installer was exceptional and honest.
Jim Riesz
A Response from: Emily Whalen

Thank you for your review! We apologize for the misunderstanding on the technician's part and can assure you we will fix this problem for you right away. We pride ourselves with being the leader in the industry with the highest quality parts and customer service. A manager from our office will be contacting you soon to schedule the installation for the correct garage doors. We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.
Carey Brock
A Response from: Emily Whalen

Thank you for your review! We apologize for the miscommunication regarding our service fee. We are doing all we can to ensure this problem will not reoccur in the future. We have also issued you a full refund for the $65.00. Please contact our office if you should have any other concerns. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service in very cold weather. My 10 year old garage door is running like new. Ben, the technician on the job, was outstanding. It is refreshing to have a service person be on time with the parts and knowledge to perform a repair. Many thanks.
Jess Langley
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Joe was most professional and helpful. He explained each step of the repair and had my agreement for each part replacement. I was pleased with being able to obtain speedy, excellent service on a weekend. I give this job five stars.
William Smith
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When I called into Precision the first time, the gentleman on the phone was extremely courteous and helpful. When Joe came to my home, he was also very courteous and worked swiftly on securing my damaged garage door. He reviewed my options and was knowledgeable in answering all of my questions. I was able to pick a new garage door within my budget. There was no pressure just assistance on his part which was clearly appreciated by me!
Deborah Ray
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision Door because my door malfunctioned on a Saturday and I needed it fixed fast. The tech, Jerry Berry, came to my house promptly, diagnosed the problem, told me what needed fixed and the cost and then fixed my door completely to my satisfaction. The price was fair and the workmanship was first class. I would highly recommend this company for garage door repairs!
John Sanders
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I first called Precision Doors for weekend service when the 18 foot garage door installed by their competitor, Access Doors, was threatening to fall off the rails and damage our vehicles. Joe came out then and found that the springs weren't tightened correctly at installation and had us fixed and safe quickly. Access Doors later reimbursed us for their mistake. Today, Jerry came out to fix two broken hinges, add a support strut, and change the rollers. You could easily see the difference in the products offered by both companies. Precision used a heavier gauge steel hinge and strut and their rollers appear to be much better than those offered by Access. We will continue to call Precision Doors as the rest of the cheaper products used by Access Doors begin to fail. I said competitor earlier, and that was perhaps a poor choice of words. There should be no competition. CALL PRECISION DOORS FOR ALL OF YOUR GARAGE DOOR NEEDS! Both Joe and Jerry were on time, extremely polite, very knowledgeable, and did exactly what they said they would do at a reasonable price.
Eric Tassin
A Response from: Emily Whalen

Thank you very much for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Phenomenal job! Fast, efficient, friendly, and knowledgeable. I will use them again without hesitation.
Jim Carlone
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Joe did a great job installing our new garage door opener. He was very informative and I felt very honest! So happy with my new door opener! :) 5 stars!!!
Melanie Molander
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On October 20th, our garage door suddenly stopped working. I called several repair companies and thank God, I decided to use Precision Door Service. I got a same day response to my call. Ben Wilbur came to our rescue. What a nice and professional man. I figured he would have to order the parts and we would have to wait a few days....NOPE. He arrived at our house at 5:00 and bless his heart he worked until about 8:30 installing and showing us how to operate our new system. I can not speak highly enough about this man. He is a true asset to your company. We will use you again in the future. THANKS !!!!
Susan Phillips
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Could not believe I was able to get a repairman out on such a cold night after office hours, but to my amazement my service man was able to install new hardware and springs and a new opener, all so I could have peace of mind and not worry about the cold weather's adverse affect on my home. Very well trained and strong work ethic was evident. Thank you for coming through for me when I was so stressed!
Cheri Dedmon
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would highly recommend Precision. They provide me with excellent, prompt, and speedy service.
Leslie Kay
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called these guys at 6:20pm on a Tuesday night and they were at my house by 7pm. I had originally only wanted to replace one spring, but was convinced I need two new springs and cable pulleys. I may have them replace the wheels on my garage in a few years. The job seemed like it took them just under an hour to complete if that.
Mike Lixey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Not being able to predict when one will encounter a problem, I appreciate that you offer service 24/7, with no extra charge on weekends. Your staff at the call center was very pleasant, and I received a prompt email after scheduling service call. I was pleasantly surprised to see the name of the service individual, along with a picture, and a link to inform me about him. Joe T. was prompt, and arrived within the expected time. He was very knowledgeable, and extremely pleasant. The solution he suggested to remedy our problem was the right one. We were able to retain the garage door, and give it a new life with a new torsion spring, enclosed ball bearings, cables, etc. Some additional finish work that had been neglected when our door was installed (by another company) was done. All along the way Joe was informing my husband as to what repair he was doing. After the service call, our door was quieter when opening and closing than I can ever recall. Every detail of our invoice was explained, as well as our warranty. My husband and I could not have asked for a more professional, personable, well qualified person. Thank you Joe.
Kay Bush
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Best customer service I have experienced in a long time!!!
Kelly McBryde
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very impressive job and service. Jerry was on time, knew a lot about repairing doors and did a fast and complete job. I would recommend this company and will use them again when the need arises.
Bruce Jones
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

knowledgeable, fast repair, good follow up information provided.
Lincoln Robinson
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The large color ad in Yellow Pages suggested that your company is successful enough to afford the space. Your certified technician (Joe) was very professional, knowledgeable, and friendly. He explained all the service alternatives with no "hard" sell. Once we made the decision, he carried out the service and calibration quickly and smoothly. We definitely recommend your company to anyone requiring your services. Best Regards & Thanks - Ariel & Mary Soriano
Ariel Soriano
Service Provided:
Install Garage Doors
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