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Read what people are saying
about Precision Door Service

Precision Door Service of Chattanooga
has received 1655 reviews, averaging 4.90 Stars:
1 2 3 4 5
Review:

I had a door installed and a 4" rubber strip added to the bottom. I just want to say that both technicians (Charles and Dylan) were quick, professional, thorough, and extremely courteous! I would definitely recommend Precision to my fellow Chattanoogans!

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A Response from: Emily Whalen

Thank you for your review! Wee appreciate your business!

Service Provided:
Garage Door Repair

Review:

Great job on the install. Quite expensive though. Installer said he would install our existing "eyes" beside the other door but didn't have the brackets (the previous owner had just put them on top of the opener so it would work). I wish he could get the brackets and come back and do it for us. Then all would be complete. For $449.00 for one garage door opener, I would think that's enough money to cover that little job as well. He was going to try to but suddenly remembered he didn't have any extra brackets. We would love to see someone come back and do that for us.

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A Response from: Emily Whalen

Thank you for your review! We apologize you were not completely satisfied. A manager from our office will be following up with you to schedule for the brackets. We appreciate your business!

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

The person was great and helpful!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

After you installed a new Opener my in-car remote would not work. Although you were not obligated to do so your Service Tech Ben came back and at no charge to me installed an extra receiver that enables my remote to work. Thank you very much. Also the door which was crashing its way up and down is now unbelievably smooth. You deserve six stars!!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install

Review:

My tech, Ben W. made sure to show me what repairs were needed and what parts needed to be replaced. He answered my questions and his way was pleasant and professional.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Jerry did a great job repairing my broken spring yesterday. Very fast service.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Review:

This was a great experience from start to finish! Joe, our salesperson, was professional and knowledgeable and was very nice to work with. The install was timely, and the guys were super nice and did a great job! We love our new garage door....thanks!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Well pleased with Joe T., he arrived on time, very professional and pleasant to talk to. He took the garage door apart, showed me the damaged parts, repaired the door and was on his way in a reasonable time. I am very pleased with his performance...I give him a 5 star rating!

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Got several calls right away, although no one seemed to relay the information that I would not be home until later afternoon. Two different people called two different times to set up earlier appointments. I found that quite disruptive.

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A Response from: Emily Whalen

Thank you for your review! We apologize for any inconvenience we may have caused you. We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Review:

Prompt service and technician was very helpful and professional.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Rollers

Review:

My garage door abruptly refused to close.I chose Precision because the company I've used previously couldn't come for a week so I looked in the Yellow Pages and then on your web-site and was told you could come that day. Your Service man Ben came that evening and was remarkably cheerful considering he'd been working since 7.30am and didn't finish till about 9.30pm.Ben was great--pleasant , helpful and proficient. My only minor complaint is that he left the wires looking a bit sloppy, You lost a star because your opener is foreign -made ( China??) and I cannot use my car's remote.

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A Response from: Emily Whalen

Thank you for your review! We apologize you were not completely satisfied. A manager from our office will be in contact with you to schedule for our technician to come back out at no charge. We appreciate your business!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

They were here within a few hours to fix our problem. Fast, efficient and very professional

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

I had a broken spring on my garage door and called Precision to replace the spring since my daughter had used them before and she was pleased with the service. The service Tech was very professional and knowledgeable. He told me he would replace the spring but also pointed out some other things that may need service. Since my garage door is 15 years old I told him to do whatever needed to be done. The seal on the bottom of my garage door was also tore up so I asked him if he could replace that and he told me yes. I would have actually gave them a 5 star rating but the price he gave me to replace the seal was really high in my opinion. I was charged $8 a foot to replace the rubber seal. I'm sure the Service Tech uses the companies pricing but I thought this was extremely high. The Service Tech performed the work in a timely manner and I was please with all he did with the exception of the price for the seal which I know wasn't his fault. I would use them again if needed.

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A Response from: Emily Whalen

Thank you for your review! We pride ourselves with being the leader in the industry, our pricing includes the highest quality parts and customer service. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Review:

We came home one day and our garage door wouldn't open. One of the cables had broken. I Googled "Garage door repair in Chattanooga" and Precision was the first on the list. After seeing the professionalism of the website, and reading reviews, I called them. They had a tech at my house THAT EVENING. The tech, Ben, explained what had happened and had our door fixed within about an hour. I definitely recommend Precision!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

On time. Courteous. Garage door now closes. Not able to rebalance perfectly for complete close due to age of opener.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Bought new door. Joe (salesman), Charles and Dylan (installers) did a top notch job. Very pleased with the quality and looks of the door. I will be glad to recommend "Precision" to others. Thanks guys.

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A Response from: Emily Whalen

Thank you very much for your review and recommendation! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Chuck... my experience has not been good. As an example, the salesman said the door colors were standard and would match... they did not match, so I would not let the installer continue. The salesman also sold me a lot of stuff I did not need. I emphasized to the salesman that the doors were next to each other and had to be the same color. I would give you an F (1 star) except for the fact that the installer is working with us to fix the problems. I did not let him install the new door... I want this worked out first. The installer was exceptional and honest.

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A Response from: Emily Whalen

Thank you for your review! We apologize for the misunderstanding on the technician's part and can assure you we will fix this problem for you right away. We pride ourselves with being the leader in the industry with the highest quality parts and customer service. A manager from our office will be contacting you soon to schedule the installation for the correct garage doors. We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Our garage door broke late on a cold Friday afternoon but you were here within 2 hours of a phone call and the door was soon repaired. I appreciated the info on the repairman that came.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

The technician arrived on time and was very friendly. He explained everything that was needed and quoted the price for repairs. I think that price was reasonable. The technician was very knowledgeable and made repairs very quickly and without incident. I was very pleased with the service provided. Thank You, Jerry and Precision for a job well done.

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A Response from: Chuck

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Jerry did a very good job and I would do business this company again.

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A Response from: Chuck

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.

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A Response from: Emily Whalen

Thank you for your review! We apologize for the miscommunication regarding our service fee. We are doing all we can to ensure this problem will not reoccur in the future. We have also issued you a full refund for the $65.00. Please contact our office if you should have any other concerns. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Review:

Harold and I have used Precision Doors twice for garage door repairs. We feel that the service is always outstanding. The technicians were fair, honest, and willing to go beyond what is expected. The technicians who serviced our doors were very knowledge and eager to fix the problem as well as help us figure out other problems that might be going on with our garage doors. Precision is definitely FIVR STAR. They are the best.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Outstanding and prompt service. Ben knew his business and a gentleman. Thank you, Jim

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Good and fast service.

-

A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install

Review:

Ben did an excellent job. He is a valuable employee. -Monte

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Servicemen were very prompt and did an excellent job installing the new doors. They cleaned up after themselves, no mess at all. Explained in detail the operation of the doors.

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A Response from: Emily Whalen

Thank you very much for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Same day response to the call. Tech was on time (actually a little bit early) quick and very nice. Thanks again for a job well done.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Excellent service in very cold weather. My 10 year old garage door is running like new. Ben, the technician on the job, was outstanding. It is refreshing to have a service person be on time with the parts and knowledge to perform a repair. Many thanks.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The technicians arrived on the coldest day of the year to install our new garage doors. They did a fantastic job, went right to work and completed the job just as they had said it would be done. They were on time, courteous, and respectful. I could not have asked for more.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Review:

The technician that came to fix my door did a great job. I was very pleased with his work and the knowledge to what he was doing and offered good advice for maintenance. I would use them again and recommend them to friends and family. 5 ***** for me.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

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Chattanooga TN Area

(423) 414-4013

(423) 414-4013
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Riceville TN Area

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Athens TN Area

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Precision Door Service
Office: (423) 825-9711
6234 Perimeter Dr.
Suite C102

Chattanooga, TN 37421