You were her in August to replace a vertical rail. I wasn;t here but my wife says The service man said it would cost $600 to do the repair. I told her on the phone to tell him no. He came back with a $300 offer which I agreed to. As he was finishing up he asked my wife to come out. She did and he pushed the close button. The cable promptly snapped as I suspect he knew all along. My wife asked how much to fix it, and he said $100. Strange...now we are back to $400. I'm wondering if maybe that $25 cable could be fixed for say..$50, maybe $60, but that $100 dollars rolled of his tounge pretty quick. I'll never let you folks in again unless I'm home....and as long as there are other companies, never.
Wm Mitchell
Beaver Drive
Trenton