Our door broke on a Sunday. It was stuck shut. I was relieved that Precision was able to do same day repair. The lady I spoke with to schedule was polite. Our technician Anthony reached out via text to provide us with his estimated arrival time. I also appreciated the email received with photos of the technician for identification.
Anthony exceeded my expectations. He was kind, respectful, informative, and worked efficiently. He explained our issue and made recommendation for repairs. He had the parts with him and had the door repaired in about an hour. He even showed us how to maintain the repairs and explained the warranty on the parts (rollers, springs, etc).
The only reason I gave 4/5 was cost.