My wife accidently backed into the garage door before it was completely up. In doing so, one of the rollers was knocked off the track. I thought I could repair it but was unable to remove one of the screws that held the roller to the door.
I called Precision, since I had used them before and was very satisfied with their customer service. They sent Anthony, their tech to fix the problem. It took him less than 5 minutes to repair the roller to the track and told me why I couldn't get the last screw out and that it would have been terrible for it to come out because the bracket was holding the cable that raises and lowers the door.
Anthony was very knowledgeable, friendly, and efficient. I would gladly recommend Precision to anyone who needs excellent quality in the product and outstanding customer service.