Read what people are saying
about Precision Door Service

The wrong door was ordered and we had waited almost 3 weeks before it arrived to be installed today. In addition, our installation time window was 1 to 6 pm, but the installers did not arrive until 4:30. Now a new door has to be ordered, but it was after hours so we could not get an estimated lead time. I certainly hope a rush is put on and we don't have to wait another 3 weeks. The technicians have been courteous, but we are extremely unsatisfied at this point.

- Shane & jennifer Garrett

Thank you for your review! We apologize that you were not completely satisfied with our service. At Precision Door Service we pride ourselves with the highest quality parts and excellent customer service. I apologize for the misunderstanding with your order and delay on your installation. We have taken the appropriate action to ensure this will not be a reoccurring problem as well as scheduling you for your installation next week. We want our customers to feel 100% satisfied with our service and will be sure to rectify all misunderstandings. If you should have any other concerns, please contact our office at 865-539-3656. We appreciate your business!

Could not believe I was able to get a repairman out on such a cold night after office hours, but to my amazement my service man was able to install new hardware and springs and a new opener, all so I could have peace of mind and not worry about the cold weather's adverse affect on my home. Very well trained and strong work ethic was evident. Thank you for coming through for me when I was so stressed!

- Cheri Dedmon

Thank you so much for your review! We appreciate your business!

I am Rosemary's son Tim. I met with Jerry and he gave me the options to repair her door. I feel he was very knowledgeable and was willing and able to meet her needs and was willing to find a solution that fit in her budget. We are going to go ahead with his recommendations and have the work done as soon as possible. Thank you very much.

- Rosemary Fordice

Thank you for your review! We look forward to doing business with you!

Called at 10 tech was at my house a little after 11 on a Saturday. He called to let me know his eta and fixed my door in a flash. Very satisfied with my experience. He is a great representative for your company.

- Chris Ford

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Service was great. Service man was very nice and helpful. Thanks for doing what you said you would do. 5 star rating.

- Steven Prichard

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Jerry called and arrived earlier than appointment time. Discussed thoroughly the options. Went with his recommendations. Install was done rather quickly and cleanup was thorough. It's a pleasure to watch someone who knows what they are doing, although it probably would have gone faster if I wasn't there talking to him. Very professional service done in an extraordinary time frame.

- Michael Ryan

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I give Precision Door a 5 Star Rating. Joe arrived on time on Saturday morning. He was cheerful and after examining the door mechanism explained the problems - broken spring, frayed cable, worn pulleys, worn roller bearings and poorly supported pully brackets. The door was heavy (single door / 2 car garage) and when he was not pleased with the balance using the same size original springs he had installed, he installed two heavier springs. He also adjusted the safety light showing me how to adjust it in the future if the door again would not close when activated by the remote. When Joe left, the door worked perfect and I felt as if I had made a new friend. I could not be more satisfied with the service. ~ Arthur Turner - Chattanooga, TN

- Arthur Turner

Thank you so much for your review! We appreciate your business!

Great job getting the job done! Although the installation began much later than the scheduled time frame, the installer completed the installation professionally and thoroughly with great results.

- Howard Langford

Thank you for your review! We are glad you are happy with your results, however we do apologize that we were unable to start the installation at the scheduled time frame. We appreciate your business!

Very quick and professional service. Technicians answered all questions and explained everything thoroughly. Performed quick work and very reliable.

- Scott Kennedy

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Excellent service!! Very quick and job well done.

- Roxana Araujo

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We were well pleased with the service we got. The technician was real polite and did a good job. We would gladly recommend, you all. Thanks for your service.

- Lawrence Thurmond

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Way too expensive I don't think I paid that much to have the door installed.

- Tosha Cook

Thank you for your review! We apologize if you were not completely satisfied with our service. At Precision Door Service we pride ourselves with being the leader in the industry. Our pricing includes the highest quality parts and excellent customer service. We appreciate your business!

I would highly recommend Precision. They provide me with excellent, prompt, and speedy service.

- Leslie Kay

Thank you for your review and recommendation! We appreciate your business!

Joe T. Was wonderful! He made sure everything was right with my garage door and that it was safe. He made sure I understood everything he had done and how to operate the door. He was timely with his arrival.

- Alex Ruffner

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*****

- Charles Brewer

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Don Ruyon recommended you. Your service and service man is outstanding. I will be happy to recommend you to my friends. Thank You

- Jack Byrd

Thank you for your review and recommendation! We appreciate your business!

The technician, Ben Wilbur, was extremely professional and knowledgeable in every respect. An outstanding personal who did a definite Five Star rating PLUS. Was a real pleasure to have an individual of his caliber to do work for us. The equipment he installed was THE BEST and the installation was the same.

- Thomas Langmann

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Thank you so much for all your help. Your service is amazing. You are always quick to respond and deal with any problem we have.

- Evan Shelby

Thank you so much for your review! We appreciate your business!

Review submitted by Charles Loney.

- Charles Loney

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Very well pleased with service and worker.

- Norma Ezzell

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Service has an outstanding employee in Joe Thomason!

- Wanda Addison

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Hi Chuck, I cannot say enough about Jerry who came to give us an estimate. He was the most professional technician I have ever met and exceptionally knowledgeable regarding your products and was very helpful in everything. I certainly learned a lot for sure and I am grateful I did. I haven't even had the doors installed yet and I am very excited to have them done. Thank you for having such professionalism and service in your company. Blessings, J. Mayberry

- Jan Mayberry

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Quick response, courteous service. Jerry, the tech who did the work, was very nice. He replaced rollers and adjusted the door. Will use again.

- James Norman

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As far as I know, I haven't had it long enough to know if I'm going to have trouble or not. Service Tech appeared very knowledgeable regarding my old and new units.

- Frankie Hood

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After the initial inspection it was determined that the doors themselves were in good condition, but other parts needed to be replaced. After a quick review of the estimated cost a decision was made to go ahead and do the repair work. The job was able to be handled on the spot and was completed within 2 hours. The technician knew exactly what he was doing and went above and beyond what was requested to get the job done.

- Chris Calhoun

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Excellent, fast, professional and extremely courteous...would highly recommend!

- Sue Dittman

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The reason I chose Precision is your advert of 24/7 hours service, which turned out not to be true. I called late afternoon (it was still light out), but was told no one could come until the following day. I could not get my door to stay closed and had to ask an elderly neighbor to close it manually for me. The mechanic, Joe, was extremely nice and competent. It would have been a 5-star recommendation if not for your failure of service as advertised.

- Estelle Frank

Thank you for your review! Our policy is same day service and we do apologize this was not offered to you. We have reviewed your file and have taken correct action to ensure this does not happen again in the future. We are very sorry for any inconvenience this may have caused you. If you should have any other concerns please contact our office at 865-539-3656. We appreciate your business!

We selected your company from the yellow page ad. Give you a five star rating. The service technician was excellent and we feel he exceeded our expectations in repairing the garage door. Recommend your company. Thank you!!!

- Linda Kovach

Thank you for your review and recommendation! We appreciate your business!

He was very knowledgeable and nice! He was quick and precise! I will definitely use Precision Door again!

- Victor Nunes

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Excellent service,on time,courteous & very professional installer. Complete unit installed & works perfectly. Thanks for a satisfying experience.

- Durwood French