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Precision Door Service of Chattanooga
about Precision Door Service
has received 9 reviews, averaging 2.00 Stars:
I'm giving a two and not a one because you were punctual. I can't believe the estimate I received from your employees. They we there 2-3 minutes and said I needed a complete rebuild. I'd like you to come to my house and have a look yourself. I went on you tube after the left watched a half dozen how to videos fixed it myself for free.
- Tim Beaudin
We had new springs and rollers installed one week ago (on a less than three year old garage door) because of terrible noises upon opening and closing. Now we have a whole new set of noises. Scheduling another service call to see of the issue can be resolved...will keep you posted.
- Mark Kugelberg
I selected Precision Door because we have had excellent experience in the past both at our home in Indianapolis and here in Lookout Highlands. However, The experience yesterday was not as satisfacory as in the past. It took 3.5 hrs to replace the motor and the job is still not completed. Seems there is a programming issue with the remote. It apparently will take 1-2 wks for the new panel to arrive. The other two garage doors were not serviced and the box on the outside could not be reprogrammed for entry of people needing access without a garage door opener in car. The young man was very polite but it was still a frustrating experience. All that said, we greatly appreciated the rapid response to get a service technician out to repair the door.
- Gail Cassell
I was not impressed with the service that I received from Precision and wish that I had gone with another company for my garage door service needs. I had a technician, Nick I believe, come out with another man to replace the spring and the cables on my door. I was quoted one price over the phone and told another, higher price in person. The technician also tried to upsell me a bunch of other things that I did not need. I felt that I was being taken advantage of because I am a young woman, and in the end, the price still did not match up with what I was told over the phone. I felt that this was a shady business practice and did not make me feel confident in this company. Although the work was completed in a satisfactory manner, I would not use this company again.
- Marley Hartman
The company was the most expensive of the three estimates I received. There was no offer to repair just replace. Rating of 2 because they showed up as scheduled.
- Barbara Mcmillan
Thank you for your review! At the time of service our technician evaluated the garage door and advised of any issues that would need to be resolved so that your garage door would function properly, and in some cases this can include replacing the door all-together. We pride ourselves with same day service, nights and/or weekends, the highest quality parts, honest and trustworthy employees, and the best warranties in the industry. In return our fees are a little higher then some of our competitor prices. Thank you for choosing Precision Door Service for your garage door needs. We appreciate your business and we are sorry that you were not completely satisfied.
Got several calls right away, although no one seemed to relay the information that I would not be home until later afternoon. Two different people called two different times to set up earlier appointments. I found that quite disruptive.
- Rachel Nelson
Thank you for your review! We apologize for any inconvenience we may have caused you. We appreciate your business!
Below is the honest review I have typed up for yelp, Angie's List, google review, etc. Professional but be prepared for sticker shock!! "My first impression of the company is that they are very professional. They showed up at the appointed time, the technician even phoned prior to showing up. They emailed a picture of the technician prior to arrival. They lived up to their same day service. However, be prepared to spend a LOT of money. The technician was not allowed to fix my door (company policy regarding releasing the tension on the springs) but had to either replace several very expensive parts or I had to buy a new door, which would not be installed for about a week. My other option was to have a broken garage door and have paid $65 for a useless quote. So, $598 and less than 2 hours later my 12 year old door was operating the way it did earlier that same day. Granted I had new rollers, springs, etc. But $598??? The technician was courteous and efficient as he quickly replaced all the parts. Could my door just have been repaired without spending the money on the parts? YES. I think the company has a professional appearance but you might not have many choices other than throwing expensive parts at the situation. If you need repair call someone that repairs, if you want same day service and to rebuild your door with expensive parts, call them." Regards, Spencer Morgan
- Spencer Morgan
Thank you for your honest feedback. We pride ourselves with same day service, nights and/or weekends, the highest quality parts, honest and trustworthy employees, and the best warranties in the industry. In return our fees are a little higher then some of our competitor prices for similar "non-installed" internet parts. I noticed we were at your home within 1.5 hours of you calling when your door is hanging dangerously with only a few rollers and the motor holding it up in your garage. Within 3 hours we had your door up and running better then it ever has with a 5 year warranty. We put safety first so when our technicians are in a dangerous situation replacing damaged parts my be required. We appreciate your business and we are sorry that you were not completely satisfied.
Professional employee. My son came and said they still make metal door rollers for the garage door. He said I should of kept the door rollers. Was told my bill will be in the mail. Need for records for this home. Work done fast. I wish my son was here when the work was done. Then he could of told me if it was needed. I hope the parts do last a long time. I am on social security. Very low income. $540.00 a month. I am learning to have a person with me for help.
- Sally Smith
At the time of service our technician evaluated the garage door and advised of any issues that would need to be resolved so that your garage door would function properly. At Precision Door Service we pride ourselves with the highest quality parts and excellent customer service. Thank you for choosing Precision Door Service for your garage door needs. We appreciate your business and we are sorry that you were not completely satisfied.
Joe quoted $465.00 for replacement of a torque master bar from Wayne Dalton. I responded that was way out of what we had expected and we would wait. He said his call bill would be $65.00 and I told him that was high for 20 min. He said he had to drive over (we live 8 min. from bus). He was courteous an I paid him. McSpadden replaced the bar a few hours later for $229 total labor and parts. Your prices are out of line
- Debbie Walker
Our quote included the following: Service Call,PDS Overhaul,TORSION TUBE 9',10' PDS Drum RH,10' PDS Drum LH,CENTER BEARING PLATE,END BEARING PLATE - LH,END BEARING PLATE - RH,TORSION CABLE 8'6" 7x19 We pride ourselves with being the leader in the industry. Our pricing includes the highest quality parts and customer service. The Service Call included a 25 point inspection (function and safety)of your garage door, opener and all parts. We also include our recommendations for replacement of worn or damaged parts so that your garage door will function properly. As a courtesy the Service Call charge was refunded. We appreciate your business and we are sorry that you were not completely satisfied.