Garage Door Repair in Chattanooga Metro Area

Gene Delett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Expected to repair or replace door spring for $300 to $400. Instead a complete replacement of door opening mechanism was installed at a cost of $1500. Was told by installer that they did not repair or replace the type of spring that operated my door. I find that hard to believe. That can be called an upsell or a ripoff.

Kevin Goodner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quoted $250-350 on phone. Tried to upsale to $1600. Said bearings were bad, I checked old ones once off and seemed fine. Paid $1000. Had to have 2 springs (not even sure if that was true).

Eddie Reeves

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door would go all the way down and then come back up. Technician said that he needed to replace pretty much everything on the garage door because the door was too heavy, that cost me $1500 dollars. After doing research, I think that the problem could have been resolved by just adjusting the down pressure on the motor. The door was not that hard to open manually.

Mike Arnold

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Well folks, I've studied this invoice.1st you don't know how to fill it out right. Nobody knows what they really paid for in the price of the parts and the labor.The total bill is ridiculous. Take the bearing plates. 150,00 each I've seen then for 20.00 dollars -/+ What did they cost? If it was around 20 dollars the labor of 130 dollars is damn good labor to make in screwing on one of these plates. this whole work is figured the same way. this shouldn't have cost no more than a few hundred dollars.I'm guessing but I figure that probably 900-1000 dollar labor for this one hour and 30 minutes time is the same as stealing. This goes for the rollers at 33.00 each for 330.00 dollars. I've seen the price of some around 50 -60 dollars for a set of 10. MIKE ARNOLD

David Pass

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Disappointed to say the least with your service on a 5 year old garage door opener that you sold new. The $65.00 for a fifteen min. service charge for something you don't stock parts should have been explained when making the appointment for service. The original cost of the opener was $500.00 including installation, your quote of $400.00 and 3 weeks to replace a blown circuit board seemed high but the $900.00 replacement was a no-brainer when compared to your competitor's $200.00 to repair or $500.00 replacement both within a week quote. Good luck with your business your going to need it at this rate.

William Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

After going on line, I discovered that the price to replace the main spring on my garage door should have been approximately $400.00 dollars. I was billed $1,086.00. The itemized line bill showed several items which were replaced that I do not think required replacing. I think I was grossly overcharged and was very disappointed with your company.

Craig Simon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris Peace was angry from the phone call. He was unhappy that he had to drive from North Knoxville to Tellico Village. He was visibly agitated when he got to my place. He asked if it was a new home, and I said no that I used you guys years ago for the same repair. That seemed to bother him. I asked him if he wanted to postpone the work until tomorrow, and he declined. He then started. He then wanted to add work to what I had asked for (springs), and when I told him I didn’t need it, he got more angry. He then climbed over my zero turn and touched/rubbed against my 67 Camaro that is under cover. I got his attention…he said he had earplugs in and couldn’t hear. I asked him if I needed to move anything and he said, “I need to get to that side”. I told him that if he would have asked me I would have made that happen and that he didn’t need to climb over my things. I also warned him that if he scratched my 67 Camaro that he would get a bill as he did not seem to care and he did it right in front of me. I then asked him again if he wanted to postpone. Then he asked me what was wrong. I told him that it was obvious that he was not happy from the minute he got here. Then he said he was going to leave. I said fine pack up and get out. He then accused me of cussing him, which I didn’t. I then told him to pack up and go and he said, “keep running your mouth”. I said fine. He said he was going to reinstall the old stuff then. I went back into the house and watched him. It looks like he fixed it. Very unprofessional. I should have known there was going to be a problem on Sunday. Don’t know what I could have done better, maybe let him do the add on work? But when he climes over my antique car without my approval, that is too much. I an sorry about all this. I would not work Chris in Loudon or on Sundays.

George Pruett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First, this is no reflection on the employee. Precision are thieves. $1200 for a job that took less than an hour and under $250 (high side) in parts. Are you telling me that Garage door repairmen make $1000 an hour? The company is dishonest robbers of senior citizens. DO NOT use this company.

Keith Parker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used your company in the past to replace a garage door. I have recommended your company to many people for excellent service and expertise. My experience today was very poor. I called to see about getting up to 3 doors installed on a metal shop building that has 3: 9 ft wide by 8 ft tall swing open doors. I want to replace with a garage roll up door. The young man you sent out was not capable of assessing my door installation. I told him I had a concern on two of the doors (one with tight headroom and one not square on the bottom. He looked in the building and immediately started trying to call for help and could not get an answer for several minutes. He took NO measurement of any kind. He finally got someone to answer and described the one door with a tight headroom problem and told me the door would have to be framed down to 7 ft tall without any measurements. There was no discussion about the other two doors that did not have the same headroom concern. The young man left, and I felt like it was a complete waste of my time, and I will now have to get a different company to send out someone with experience to assess my installation. I am sure the young gentleman is a good employee, but some supervisor/manager is putting him in situations he has not been trained to address.

James Green

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were not satisfied with the technician. Upon arrival he immediately started trying to sell products and services instead of just doing the repairs requested. He also changed our door from a 2 torsion spring system to a single spring system. Quality of the work other than that was good. We will be monitoring this door closely.

Rusty Lowry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision came out to quote my garage for a door removal and install. They quoted $1100 more than any other company I have spoken to. They tried to charge me for things hanging on my wall that could easily be removed as "obstructions" and the sales tactics were greasy. I would never ask them for a quote again.

Mike Warmbier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chuck, Before I leave a written review. Call me.

Larry Porter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door is over 20 years old. The spring broke. I called Precision door service and of course they couldn't give me a price over the phone. When the service man arrived he told me what it would cost and I couldn't believe it then or today. They replaced the spring and the rollers with the cables. It took no more than 15 minutes. For a spring, labor and two small rollers they charged me over $600.00. I don't know how this company can steel money from seniors like this. This price is unjustifiable. Will never contact this company ever again. I worked on and built buildings all over Chattanooga Tn from Sequa in the 70's to Findley Stadium so I know something about skill and cost. I was a brick mason and I earned my money but today it seems that people think they deserve the money for little service.

Roger Nelson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Not happy. I was quoted over the phone at $498 for the operator, $245 for spring system and $85 if I needed new cables for a total materials, labor and tax of $828. The first time the serviceman showed up he didn't have the correct operator on his truck, only the more expensive one. He left without doing anything. The second time the serviceman showed up he said the cost would be over $1,200 because a "conversion" would be required. Seems like a bait and switch type of operation. Phone quote seemed to cover it all for $828. Then the service man only has the more expensive operator on the truck for an up charge; plus while on site there is no mention of added charges for "conversion". I let the serviceman go on his way without touching the door. I have 23 overhead doors in my business and residential properties and Precision Door will not be considered for anything again.

Kenneth Olsen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Convincing the tech to clear the motor code is annoying, chain flapping down it’s obvious there’s a problem. Saying I don’t know to me, come on man. This is your bread and butter. Door opens a few inches less I guess it’s fixed? Chain flaps less, code doesn’t come back Asked him if he could fix the dog chewed wiring to the IR’s it didn’t get done either.

Annette Bell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision because I thought your company was honest, but that Technician that came to my house was dishonest and a liar he told me 3 different stories about what was wrong with my unit, he was on the phone asking his buddies have he made any money today.

Paul Wright

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our previous service was excellent. This time, not so much. The door wasn't opening more than a foot, then stopping. The tech said something about a bad circuit board, and told us we needed a whole new system for something north of $600! I declined, read the owner's manual, and adjusted the "up force" on the back of the motor housing, and now the door opens perfectly.

william Mitchell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You were her in August to replace a vertical rail. I wasn;t here but my wife says The service man said it would cost $600 to do the repair. I told her on the phone to tell him no. He came back with a $300 offer which I agreed to. As he was finishing up he asked my wife to come out. She did and he pushed the close button. The cable promptly snapped as I suspect he knew all along. My wife asked how much to fix it, and he said $100. Strange...now we are back to $400. I'm wondering if maybe that $25 cable could be fixed for say..$50, maybe $60, but that $100 dollars rolled of his tounge pretty quick. I'll never let you folks in again unless I'm home....and as long as there are other companies, never. Wm Mitchell Beaver Drive Trenton

Violet Keen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This company is deceitful they said the cost of the repair would be $190.00 and charged us $490.00. Beware!

Larry Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am not happy with the service I received on friday. I thought the tec was more of sales person than a tec to repair my problem? When I returned home , I was looking for the 2 springs he replaced and did not see them. There was nothing wrong with the springs and he advised those springs were wrong but not defective, so I would appreciate returning them as may need in the future? Next I had a 15% coupon and the tec said he could not apply and told me to call the office and ask for Scott or Thomas which I did do and the lady(Haley) who answered the phone after being on hold for about 15 min and by the way the same today, took my name and number and I have not heard back and I called again today and got told someone would return my call asap. Guys I do not have time to chase people . I need someone to call so we can adjust my bill as I think I was sold something I may not have needed? If you have a not satisfied customer, need someone to call? Thanks Larry

David Fritz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech came out in reasonable time. Technically tech did not know what he was doing. Started hammering all over the door made door fall and bent door hinges. Tech said sorry then left door bent and have hanging. I would not recommend them to anyone. Will destroy and then tell you a lot of parts need replace.

Patrick & Heather Henderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had an issue with our garage door not wanting to open this morning. We had Precision come out this afternoon and after about 5 minutes of looking and saying he doesn't know anything about our specific brand (7 yr old house) and verifying the spring was fine, he then recommended an entirely new door and opener!!! It was discovered the outlet went bad, although the other outlets in the garage were fine with nothing tripped in the breaker. After paying $50 for this "service" my husband and I discovered it was simply a tripped GFI that our ceiling outlet was tied into. We will be looking into other companies in the future should the need arise.

Charles Cameron

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My name is chuck Cameron. I noticed my garage door spring broken Friday morning. I have used precision door multiple times for my rentals but it has been a few years. Technician arrived and was asked to please replace my spring and cable. My garage door has worked fine before the spring broke. I left for work, my wife calls me to say spring is on but door not working at all. We need a capacitor for the motor we are told. 45 more dollars but tech did not have part. Offered my wife a new motor for 541 dollars. What kind of morons do you think your customers are? I had my wife pay him and ask the tech to please leave. I arrived home , with the correct capacitor to install. Well looky here the old ones not even plugged in and when I do plug it in its not bad. This rude and unkept technician just wanted to sell us more stuff. I thought surely not so I go to my van and get my amp meter and set it to capacitance. There is nothing wrong with the capacitor other than he took the wires off to try to sell my wife a new garage door opener after I left and told him all I want is Springs and wires. This man took my $541 and left my wife at home with a garage door that does not operate he didn't even offer to go get the part that he says he needed. I don't know what happened in the couple of years that I didn't need this company but from this experience I won't be calling him again. Absolutely rediculous

Paula Coffey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician did not plug the motor into a different outlet to test the unit and said he had no way to test it. I had a new unit put in and it was not the problem as it was the electricity shorted out the outlet. I paid $533 for a new unit that I didn’t need!!!

Naveed Minhas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service advisor called to ask what the problem and offered to help so as not to charge me for coming out if he can tell me how to fix. I told him that the transmitter is not working, gave him the Model number. I also told him that the garage door is otherwise working but not the remotes. He came and outright said the opener is 100 years old very mockingly( It is 30 yrs old) and that u cannot find that transmitter. He left.I went on google and put the transmitter model number and it is available every where- Amazon, Walmart, and many other garage door places for less than $30. He said you will have to replace ur garage door and I will give you a special for $450. What a deal.NEVER AGAIN TO CALL THESE PEOPLE. THE TECNHICIN HAD NO CLUE HOW TO FIX EXCEPT SELLING A NEW OPENER.

Carey Brock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.