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about Precision Door Service

Precision Door Service of Chattanooga
has received 7 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am not happy with the service I received on friday. I thought the tec was more of sales person than a tec to repair my problem? When I returned home , I was looking for the 2 springs he replaced and did not see them. There was nothing wrong with the springs and he advised those springs were wrong but not defective, so I would appreciate returning them as may need in the future? Next I had a 15% coupon and the tec said he could not apply and told me to call the office and ask for Scott or Thomas which I did do and the lady(Haley) who answered the phone after being on hold for about 15 min and by the way the same today, took my name and number and I have not heard back and I called again today and got told someone would return my call asap. Guys I do not have time to chase people . I need someone to call so we can adjust my bill as I think I was sold something I may not have needed? If you have a not satisfied customer, need someone to call? Thanks Larry
Larry Jones
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech came out in reasonable time. Technically tech did not know what he was doing. Started hammering all over the door made door fall and bent door hinges. Tech said sorry then left door bent and have hanging. I would not recommend them to anyone. Will destroy and then tell you a lot of parts need replace.
David Fritz
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had an issue with our garage door not wanting to open this morning. We had Precision come out this afternoon and after about 5 minutes of looking and saying he doesn't know anything about our specific brand (7 yr old house) and verifying the spring was fine, he then recommended an entirely new door and opener!!! It was discovered the outlet went bad, although the other outlets in the garage were fine with nothing tripped in the breaker. After paying $50 for this "service" my husband and I discovered it was simply a tripped GFI that our ceiling outlet was tied into. We will be looking into other companies in the future should the need arise.
Patrick & Heather Henderson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My name is chuck Cameron. I noticed my garage door spring broken Friday morning. I have used precision door multiple times for my rentals but it has been a few years. Technician arrived and was asked to please replace my spring and cable. My garage door has worked fine before the spring broke. I left for work, my wife calls me to say spring is on but door not working at all. We need a capacitor for the motor we are told. 45 more dollars but tech did not have part. Offered my wife a new motor for 541 dollars. What kind of morons do you think your customers are? I had my wife pay him and ask the tech to please leave. I arrived home , with the correct capacitor to install. Well looky here the old ones not even plugged in and when I do plug it in its not bad. This rude and unkept technician just wanted to sell us more stuff. I thought surely not so I go to my van and get my amp meter and set it to capacitance. There is nothing wrong with the capacitor other than he took the wires off to try to sell my wife a new garage door opener after I left and told him all I want is Springs and wires. This man took my $541 and left my wife at home with a garage door that does not operate he didn't even offer to go get the part that he says he needed. I don't know what happened in the couple of years that I didn't need this company but from this experience I won't be calling him again. Absolutely rediculous
Charles Cameron
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician did not plug the motor into a different outlet to test the unit and said he had no way to test it. I had a new unit put in and it was not the problem as it was the electricity shorted out the outlet. I paid $533 for a new unit that I didn’t need!!!
Paula Coffey
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service advisor called to ask what the problem and offered to help so as not to charge me for coming out if he can tell me how to fix. I told him that the transmitter is not working, gave him the Model number. I also told him that the garage door is otherwise working but not the remotes. He came and outright said the opener is 100 years old very mockingly( It is 30 yrs old) and that u cannot find that transmitter. He left.I went on google and put the transmitter model number and it is available every where- Amazon, Walmart, and many other garage door places for less than $30. He said you will have to replace ur garage door and I will give you a special for $450. What a deal.NEVER AGAIN TO CALL THESE PEOPLE. THE TECNHICIN HAD NO CLUE HOW TO FIX EXCEPT SELLING A NEW OPENER.
Naveed Minhas
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.
Carey Brock
A Response from: Emily Whalen

Thank you for your review! We apologize for the miscommunication regarding our service fee. We are doing all we can to ensure this problem will not reoccur in the future. We have also issued you a full refund for the $65.00. Please contact our office if you should have any other concerns. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair