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Precision Door Service of Chattanooga
about Precision Door Service
has received 13 reviews, averaging 1.00 Stars:
Not happy. I was quoted over the phone at $498 for the operator, $245 for spring system and $85 if I needed new cables for a total materials, labor and tax of $828. The first time the serviceman showed up he didn't have the correct operator on his truck, only the more expensive one. He left without doing anything. The second time the serviceman showed up he said the cost would be over $1,200 because a "conversion" would be required. Seems like a bait and switch type of operation. Phone quote seemed to cover it all for $828. Then the service man only has the more expensive operator on the truck for an up charge; plus while on site there is no mention of added charges for "conversion". I let the serviceman go on his way without touching the door. I have 23 overhead doors in my business and residential properties and Precision Door will not be considered for anything again.
- Roger Nelson
Convincing the tech to clear the motor code is annoying, chain flapping down it’s obvious there’s a problem. Saying I don’t know to me, come on man. This is your bread and butter. Door opens a few inches less I guess it’s fixed? Chain flaps less, code doesn’t come back Asked him if he could fix the dog chewed wiring to the IR’s it didn’t get done either.
- Kenneth Olsen
I chose Precision because I thought your company was honest, but that Technician that came to my house was dishonest and a liar he told me 3 different stories about what was wrong with my unit, he was on the phone asking his buddies have he made any money today.
- Annette Bell
Our previous service was excellent. This time, not so much. The door wasn't opening more than a foot, then stopping. The tech said something about a bad circuit board, and told us we needed a whole new system for something north of $600! I declined, read the owner's manual, and adjusted the "up force" on the back of the motor housing, and now the door opens perfectly.
- Paul Wright
You were her in August to replace a vertical rail. I wasn;t here but my wife says The service man said it would cost $600 to do the repair. I told her on the phone to tell him no. He came back with a $300 offer which I agreed to. As he was finishing up he asked my wife to come out. She did and he pushed the close button. The cable promptly snapped as I suspect he knew all along. My wife asked how much to fix it, and he said $100. Strange...now we are back to $400. I'm wondering if maybe that $25 cable could be fixed for say..$50, maybe $60, but that $100 dollars rolled of his tounge pretty quick. I'll never let you folks in again unless I'm home....and as long as there are other companies, never. Wm Mitchell Beaver Drive Trenton
- william Mitchell
This company is deceitful they said the cost of the repair would be $190.00 and charged us $490.00. Beware!
- Violet Keen
I am not happy with the service I received on friday. I thought the tec was more of sales person than a tec to repair my problem? When I returned home , I was looking for the 2 springs he replaced and did not see them. There was nothing wrong with the springs and he advised those springs were wrong but not defective, so I would appreciate returning them as may need in the future? Next I had a 15% coupon and the tec said he could not apply and told me to call the office and ask for Scott or Thomas which I did do and the lady(Haley) who answered the phone after being on hold for about 15 min and by the way the same today, took my name and number and I have not heard back and I called again today and got told someone would return my call asap. Guys I do not have time to chase people . I need someone to call so we can adjust my bill as I think I was sold something I may not have needed? If you have a not satisfied customer, need someone to call? Thanks Larry
- Larry Jones
Rocky Face, GA
Tech came out in reasonable time. Technically tech did not know what he was doing. Started hammering all over the door made door fall and bent door hinges. Tech said sorry then left door bent and have hanging. I would not recommend them to anyone. Will destroy and then tell you a lot of parts need replace.
- David Fritz
We had an issue with our garage door not wanting to open this morning. We had Precision come out this afternoon and after about 5 minutes of looking and saying he doesn't know anything about our specific brand (7 yr old house) and verifying the spring was fine, he then recommended an entirely new door and opener!!! It was discovered the outlet went bad, although the other outlets in the garage were fine with nothing tripped in the breaker. After paying $50 for this "service" my husband and I discovered it was simply a tripped GFI that our ceiling outlet was tied into. We will be looking into other companies in the future should the need arise.
- Patrick & Heather Henderson
My name is chuck Cameron. I noticed my garage door spring broken Friday morning. I have used precision door multiple times for my rentals but it has been a few years. Technician arrived and was asked to please replace my spring and cable. My garage door has worked fine before the spring broke. I left for work, my wife calls me to say spring is on but door not working at all. We need a capacitor for the motor we are told. 45 more dollars but tech did not have part. Offered my wife a new motor for 541 dollars. What kind of morons do you think your customers are? I had my wife pay him and ask the tech to please leave. I arrived home , with the correct capacitor to install. Well looky here the old ones not even plugged in and when I do plug it in its not bad. This rude and unkept technician just wanted to sell us more stuff. I thought surely not so I go to my van and get my amp meter and set it to capacitance. There is nothing wrong with the capacitor other than he took the wires off to try to sell my wife a new garage door opener after I left and told him all I want is Springs and wires. This man took my $541 and left my wife at home with a garage door that does not operate he didn't even offer to go get the part that he says he needed. I don't know what happened in the couple of years that I didn't need this company but from this experience I won't be calling him again. Absolutely rediculous
- Charles Cameron
The technician did not plug the motor into a different outlet to test the unit and said he had no way to test it. I had a new unit put in and it was not the problem as it was the electricity shorted out the outlet. I paid $533 for a new unit that I didn’t need!!!
- Paula Coffey
The service advisor called to ask what the problem and offered to help so as not to charge me for coming out if he can tell me how to fix. I told him that the transmitter is not working, gave him the Model number. I also told him that the garage door is otherwise working but not the remotes. He came and outright said the opener is 100 years old very mockingly( It is 30 yrs old) and that u cannot find that transmitter. He left.I went on google and put the transmitter model number and it is available every where- Amazon, Walmart, and many other garage door places for less than $30. He said you will have to replace ur garage door and I will give you a special for $450. What a deal.NEVER AGAIN TO CALL THESE PEOPLE. THE TECNHICIN HAD NO CLUE HOW TO FIX EXCEPT SELLING A NEW OPENER.
- Naveed Minhas
I contacted Precision for a garage door repair. When I called there was no mention of a $65 service charge. When the technician informed us of this my husband called the call center and was put on hold for 15 minutes before a woman she back on and rudely told him that they do not routinely disclose their is a service fee but if we had asked then we would have been told. Needless to say, we paid the technician his $65 and will never do any business with Precision. Highly do not recommend.
- Carey Brock
Thank you for your review! We apologize for the miscommunication regarding our service fee. We are doing all we can to ensure this problem will not reoccur in the future. We have also issued you a full refund for the $65.00. Please contact our office if you should have any other concerns. We appreciate your business!