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about Precision Door Service
Precision Door Service of Chattanoogahas received 38 reviews, averaging 4.00 Stars:
Ooltewah, TN
Chattanooga, TN
I choose Precision because I have heard of that company in conversation before. Tyson did the repair swiftly & as far as I can tell did a great job. I would have given a 5 star but $1,100.00 was a bit steep for a 20 minute repair.
- Sonja Mccormick
Product:
Chattanooga, TN
We enjoyed our service. Aron did a great job fixing our garage.
- Clint Roberts
Chattanooga, TN
easy to schedule, quality work.
- Tommy Denson
Chattanooga, TN
Our door broke on a Sunday. It was stuck shut. I was relieved that Precision was able to do same day repair. The lady I spoke with to schedule was polite. Our technician Anthony reached out via text to provide us with his estimated arrival time. I also appreciated the email received with photos of the technician for identification. Anthony exceeded my expectations. He was kind, respectful, informative, and worked efficiently. He explained our issue and made recommendation for repairs. He had the parts with him and had the door repaired in about an hour. He even showed us how to maintain the repairs and explained the warranty on the parts (rollers, springs, etc). The only reason I gave 4/5 was cost.
- Melanie Grant
Athens, TN
Prompt and competent.
- Robert Gilbert
Ooltewah, TN
Tech was excellent however the price was twice the amount given on the phone.
- Barry Harrington
Chattanooga, TN
As usual, Precision met my expectations. The courteous and professional services rendered has continued. Anthony was prompt and quite proficient in restoring our garage doors to their properly working condition.
- Ruth Bard
Dunlap, TN
right now this is an add. question/concern It is regarding the down payment. I do understand that a company needs to secure and order, but 50% seems a tad excessive. Is this your standard?
- Karen Westerhoff
Ooltewah, TN
Excellent service. good technician well trained, expensive cost.
- John Critzon
Ooltewah, TN
Ben fixed our problem in a very short time. He was also congenial and courteous!
- Jim Fry
Rossville, GA
The tech called ahead. Arrived soon. Got the work done quickly. Was very nice. But, he asked me some odd questions... He asked did I live alone in this big home. He asked did I have a gun. And he asked for a Coke before he left. I answered his questions & gave him a Coke, but I don't think those 3 questions were appropriate for a repairman to ask. Other than that, the service was great!! So thankful to have this repair done! The tech even helped me back my car out of the garage. He directed me. I had side swiped the door pulling in last night. Also broke the side mirror on my car. Was afraid to back out without help. Thank you Precision Door!
- Connie Lusk
Product:
Ooltewah, TN
We called because a lift spring broke. Precision had availability and showed up when they said they would. The work was done competently and the materials are heavier duty than the original. Thank you!
- Louis Davis
Ringgold, GA
The tech was good, knowledgeable, friendly and prompt. He never tried to oversell anything. In fact my other door was sopping part way, intermittently, and he replaced the spring which was worn out, to see if that would fix it, and it did, instead of trying to sell me another opener. He gets a 5 for these attributes. GIVE HIM A RAISE OR AT LEAST A GOOD BONUS! Overall I rated a 4 because I just noticed on your web military and first responder discounts. I am a vet and retired fire chief and a senior! Never was offered discount. Bummer. Should have been asked by the person I placed the service call with.
- Steve Smith
Product:
Apison, TN
Was very thankful to reach a live person on a weekend and schedule a service visit the very next day. Whole process was very organized and professional. The cost was a bit more than quoted over the phone however, but otherwise very good service.
- Dennis Dodd
Product:
Dayton, TN
Technician was on time and gave me an estimate right away for what I wanted done. He worked nonstop until he finished. He was friendly and offered to wear a mask which I said wasn't necessary since he was in the garage and it was very hot out there.
- Marilyn Smith
Chattanooga, TN
I am pleased with the service provided.
- Ruth Bard
Chattanooga, TN
The gentleman that came out was very nice and knowledgeable.
- Steve Saucedo
Ooltewah, TN
Excellent service at a reasonable rate
- Robert Skeggs
Harrison, TN
On time, friendly, good service. I will use them again if needed in the future
- Carmen Laymon
Thank you for the 5 star review. Precision Door appreciates your business and feedback. It is our pleasure to serve you.
Product:
Signal Mountain, TN
On returning from a trip we found our garage door would not stay down but would 'bounce' back up. I called on Sunday, your man arrived (early!) on Monday afternoon and, as we suspected, found it had been thrown off by a power failure.The price for the call was very reasonable and it took only a few minutes for him to fix the problem but it would have been nice if he had just done a quick lubrication, especially as he was advising that the rollers and joints were old and worn, causing squeaking and liable to cause failure in the not too distant future. Aside from that I was very pleased with the prompt service
- Anthony Fox
Chattanooga, TN
Jerry is prompt and professional. He replaced a set of bad safety eyes. Before he left the new set malfunctioned so he wired in another set. This pair is working good. Just hope this problem with sensors isn't a common one as there is no warranty with them.
- Dale Slater
Thank you for your review! Please let us know if you have any problems with your new safety eyes, and we will send a technician right out for you. We appreciate your business!
Chattanooga, TN
Great job on the install. Quite expensive though. Installer said he would install our existing "eyes" beside the other door but didn't have the brackets (the previous owner had just put them on top of the opener so it would work). I wish he could get the brackets and come back and do it for us. Then all would be complete. For $449.00 for one garage door opener, I would think that's enough money to cover that little job as well. He was going to try to but suddenly remembered he didn't have any extra brackets. We would love to see someone come back and do that for us.
- Troy Walker
Thank you for your review! We apologize you were not completely satisfied. A manager from our office will be following up with you to schedule for the brackets. We appreciate your business!
Product:
Signal Mountain, TN
My garage door abruptly refused to close.I chose Precision because the company I've used previously couldn't come for a week so I looked in the Yellow Pages and then on your web-site and was told you could come that day. Your Service man Ben came that evening and was remarkably cheerful considering he'd been working since 7.30am and didn't finish till about 9.30pm.Ben was great--pleasant , helpful and proficient. My only minor complaint is that he left the wires looking a bit sloppy, You lost a star because your opener is foreign -made ( China??) and I cannot use my car's remote.
- Anthony Fox
Thank you for your review! We apologize you were not completely satisfied. A manager from our office will be in contact with you to schedule for our technician to come back out at no charge. We appreciate your business!
Product:
Chattanooga, TN
I had a broken spring on my garage door and called Precision to replace the spring since my daughter had used them before and she was pleased with the service. The service Tech was very professional and knowledgeable. He told me he would replace the spring but also pointed out some other things that may need service. Since my garage door is 15 years old I told him to do whatever needed to be done. The seal on the bottom of my garage door was also tore up so I asked him if he could replace that and he told me yes. I would have actually gave them a 5 star rating but the price he gave me to replace the seal was really high in my opinion. I was charged $8 a foot to replace the rubber seal. I'm sure the Service Tech uses the companies pricing but I thought this was extremely high. The Service Tech performed the work in a timely manner and I was please with all he did with the exception of the price for the seal which I know wasn't his fault. I would use them again if needed.
- Lonnie Johnson
Thank you for your review! We pride ourselves with being the leader in the industry, our pricing includes the highest quality parts and customer service. We appreciate your business!
Charleston, TN
Our technician (Ben) called to give an accurate time of arrival, gave a price prior to starting work and was competent in his work. It took longer than he anticipated, but he kept his quoted price.
- Scott Brown
Thank you for your review! We appreciate your business!
Chattanooga, TN
Review submitted by Charles Loney.
- Charles Loney
Thank you for your review! We appreciate your business!
Product:
Chattanooga, TN
After the initial inspection it was determined that the doors themselves were in good condition, but other parts needed to be replaced. After a quick review of the estimated cost a decision was made to go ahead and do the repair work. The job was able to be handled on the spot and was completed within 2 hours. The technician knew exactly what he was doing and went above and beyond what was requested to get the job done.
- Chris Calhoun
Thank you for your review! We appreciate your business!
Product:
Chattanooga, TN
The reason I chose Precision is your advert of 24/7 hours service, which turned out not to be true. I called late afternoon (it was still light out), but was told no one could come until the following day. I could not get my door to stay closed and had to ask an elderly neighbor to close it manually for me. The mechanic, Joe, was extremely nice and competent. It would have been a 5-star recommendation if not for your failure of service as advertised.
- Estelle Frank
Thank you for your review! Our policy is same day service and we do apologize this was not offered to you. We have reviewed your file and have taken correct action to ensure this does not happen again in the future. We are very sorry for any inconvenience this may have caused you. If you should have any other concerns please contact our office at 865-539-3656. We appreciate your business!
Product:
Rossville, GA
Excellent technician and gave me good information about door openers.
- Paul Page
(423) 414-4013
(423) 414-4013(423) 716-6318
(423) 716-6318(423) 954-7944
(423) 954-7944(423) 401-8700
(423) 401-8700(706) 406-1616
(706) 406-1616(423) 716-6318
(423) 716-6318(706) 229-4379
(706) 229-4379(706) 406-1616
(706) 406-1616(706) 229-4379
(706) 229-4379(423) 954-7944
(423) 954-7944(423) 401-8700
(423) 401-8700
The tech that came out to replace the seal on the bottom of the door did a good job after he called back up. At first He told me he could not replace the rubber seal he would have to order one. After calling someone he got a seal off of his truck that worked. I was charged $15 dollars more than my neighbor who had the same garage door except it was a two car garage and mine was a single car garage. When I asked about it the pricing seemed to be up to the tech who could not explain why a smaller door was more expensive. Not sure he was very experienced with the job.
- Marilyn Bates